Terms and Conditions
Last updated: October 24, 2026
Welcome to Pistachio & Co!
These Terms & Conditions govern your use of our website and any purchases made through our online store. By accessing our website or placing an order, you agree to these terms.
Please read them carefully before making a purchase.
1. General Information
Pistachio & Co is an online jewelry store operated by a business registered in the Netherlands.
We offer a carefully selected collection of jewelry designed to complement everyday looks and special occasions.
For questions or assistance, please contact us at info@pistachioandco.com.
2. Products and Descriptions
We make every effort to display our jewelry as accurately as possible, including product descriptions, materials, colors and dimensions.
Please note that actual colors and finishes may vary slightly due to lighting, photography and individual screen settings.
We reserve the right to update product descriptions, prices and availability without prior notice. Such changes will not affect orders that have already been accepted.
3. Pricing and Payments
All prices are displayed in US dollars (USD) unless otherwise stated.
Payments are securely processed through the payment methods available at checkout.
Any applicable taxes or additional charges collected by Pistachio & Co will be displayed before you complete your purchase.
If an obvious pricing error occurs, we reserve the right to correct it. If an order is affected, we will contact you and offer the option to cancel the order for a full refund.
4. Orders and Order Confirmation
Once you place an order, you will receive an order confirmation by email.
We reserve the right to refuse or cancel orders in cases of suspected fraud, payment issues, product unavailability or obvious pricing errors.
If we cancel an order after payment has been received, a full refund will be issued to the original payment method.
Please ensure that all information provided during checkout is accurate and complete.
5. Shipping and Delivery
Pistachio & Co offers free standard shipping on orders within the United States.
Orders may be fulfilled through our international suppliers and shipping partners, including partners located in China.
Estimated delivery times are provided in our Shipping Policy. Actual delivery times may vary depending on the destination, shipping carrier, customs processing and circumstances beyond our reasonable control.
We make every effort to process and deliver orders within the estimated timeframes.
If a significant delay occurs, we will provide assistance and any remedies required under applicable law.
For more information, please review our Shipping Policy.
6. Customs Duties and Import Taxes
Orders shipped to the United States are fulfilled using Delivered Duty Paid (DDP) shipping.
Applicable import duties and customs clearance fees are covered as part of our shipping arrangements.
Customers are not expected to pay additional import duties or customs clearance fees upon delivery.
If you are unexpectedly asked to pay customs charges, please contact us at info@pistachioandco.com before making any additional payment so we can assist you.
Any applicable sales taxes collected at checkout will be displayed before your purchase is completed.
7. Returns and Refunds
We want you to feel confident when shopping at Pistachio & Co.
We offer a 30-day return period from the date your order is delivered, subject to the conditions outlined in our Return & Refund Policy.
To request a return, please contact info@pistachioandco.com with your order number and a brief explanation of your request.
Our customer service team will provide further instructions.
Return eligibility, return shipping costs and refund processing are explained in our Return & Refund Policy.
Nothing in this section limits your rights under applicable consumer protection laws.
8. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or incorrect, please contact us as soon as possible at info@pistachioandco.com.
Include your order number, a description of the issue and photos where possible.
We will review your request and work toward an appropriate solution, which may include a replacement or refund depending on the circumstances and applicable law.
Your statutory consumer rights remain unaffected.
9. Order Changes and Cancellations
If you need to modify or cancel an order, please contact us as soon as possible.
We will do our best to accommodate requests before an order has been processed or shipped.
Once an order has been dispatched, changes or cancellations may no longer be possible through our standard order process.
Any cancellation rights provided by applicable law remain unaffected.
10. Jewelry Care
To help preserve the appearance and quality of your jewelry, we recommend avoiding prolonged exposure to water, perfume, lotions and harsh chemicals.
Store your jewelry in a clean and dry place when not in use.
Normal wear and tear may occur over time depending on the materials and how the jewelry is cared for.
These care recommendations do not limit your legal rights regarding defective products.
11. Intellectual Property
All original content on the Pistachio & Co website, including our brand name, logo, text, images and designs owned by us, is protected by applicable intellectual property laws.
You may not reproduce, distribute or commercially use our protected content without prior written permission.
12. Website Use
By using our website, you agree not to engage in fraudulent, unlawful or harmful activities.
You must not interfere with the security, functionality or operation of our website.
We reserve the right to restrict access where reasonably necessary to protect our business, customers and services.
13. Limitation of Liability
Pistachio & Co is not responsible for losses or delays caused by circumstances beyond our reasonable control, except where liability cannot legally be excluded.
Nothing in these Terms & Conditions excludes or limits liability for fraud, intentional misconduct or any other liability that cannot be excluded under applicable law.
Your mandatory consumer rights remain fully protected.
14. Privacy and Personal Information
We respect your privacy and are committed to handling personal information responsibly.
Personal information collected through our website is processed in accordance with our Privacy Policy and applicable data protection laws.
Our store is powered by Shopify and certain information may be shared with trusted service providers involved in payment processing, order fulfillment and delivery.
For more information, please review our Privacy Policy.
15. Third-Party Services
We work with trusted third-party providers to support payments, order processing, shipping and other essential business operations.
These providers may have their own terms and privacy policies.
Pistachio & Co remains responsible for its obligations to customers as required by applicable law.
16. Governing Law
These Terms & Conditions are governed by the laws of the Netherlands.
However, this choice of law does not deprive consumers of mandatory protections provided by applicable laws in their country or US state of residence.
Any disputes will be handled by a court with jurisdiction under applicable law.
17. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our business operations, services or legal requirements.
The latest version will be published on this page with an updated revision date.
Changes will not retroactively affect previously accepted orders unless permitted by applicable law.
18. Contact Information
If you have any questions about these Terms & Conditions or need assistance with an order, please contact us.
Pistachio & Co
Email: info@pistachioandco.com
Business registration: The Netherlands
We are always happy to assist and aim to provide a pleasant and reliable shopping experience.