Privacy Policy

Last updated: October 25, 2026

At Pistachio & Co, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, share and protect your information when you visit our website, place an order or contact us.

Our online store is powered by Shopify.

1. Who We Are

Pistachio & Co is an online jewelry store operated by a business registered in the Netherlands.

For questions about this Privacy Policy or your personal information, please contact us at:

Email: info@pistachioandco.com

Business: Pistachio & Co

Country of registration: The Netherlands

2. Information We Collect

Depending on how you interact with our website, we may collect:

Contact information: your name, email address, telephone number, billing address and shipping address.
Order information: products purchased, order history, delivery details and transaction information.
Payment information: information necessary to process payments through our payment providers. We do not directly store complete payment card details.
Technical information: IP address, browser type, device information, cookies and website activity.
Customer communications: messages, inquiries and information you provide when contacting us.

We collect information directly from you, automatically through our website and, where applicable, through our service providers.

3. How We Use Your Information

We use personal information to:

Process and fulfill orders
Arrange shipping and delivery
Provide customer support
Process returns, refunds and exchanges
Send order confirmations and delivery updates
Prevent fraud and protect our website
Maintain and improve our online store
Comply with applicable legal obligations
Send marketing communications where permitted by law

We only use personal information where we have an appropriate legal basis, including performance of a contract, compliance with legal obligations, legitimate interests or consent where required.

4. How We Share Your Information

We may share relevant personal information with service providers who help us operate our business.

These may include:

Shopify: our ecommerce platform and related services.
Payment providers: to securely process transactions.
DSers and fulfillment partners: to manage and fulfill orders.
Suppliers and warehouses: including partners located in China who prepare and dispatch products.
Shipping companies: to deliver orders to customers.
Analytics and marketing providers: where used and permitted by applicable law.
Legal or regulatory authorities: when disclosure is required by law.

We share information as necessary for the relevant service or as otherwise permitted by applicable law.

We do not sell customer information to suppliers for their independent marketing purposes.

Certain privacy laws define the terms "sale" and "sharing" broadly. Where applicable, customers may have additional rights regarding advertising-related data practices.

5. International Data Transfers

Pistachio & Co is based in the Netherlands and serves customers in the United States.

Some of our service providers, suppliers and fulfillment partners operate internationally, including in China.

As a result, personal information may be transferred to and processed in countries outside your country of residence.

Where required by applicable data protection laws, we use appropriate safeguards for international transfers of personal information.

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies to support essential store functions and, where enabled, analytics, personalization and marketing.

Cookies may be used to:

Keep the website functioning properly
Remember shopping cart information
Support secure checkout
Understand website performance
Improve customer experience
Deliver relevant advertising where permitted

Where required by law, we request consent before using non-essential cookies.

You may be able to manage your cookie preferences through our website's privacy controls or your browser settings.

7. Marketing Communications

If you subscribe to our marketing communications, we may send you information about new products, special offers and updates.

You can unsubscribe from promotional emails using the unsubscribe link included in those messages.

We will continue to send necessary transactional messages, such as order confirmations and shipping updates.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy.

This may include retaining certain records for accounting, tax, legal compliance, fraud prevention and dispute resolution.

When personal information is no longer required, we will delete or anonymize it where appropriate and legally permitted.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse and disclosure.

Our store uses Shopify and supported payment services to help provide a secure shopping environment.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of certain personal information
Object to or restrict certain processing activities
Request a copy of your information in a portable format
Withdraw consent where processing is based on consent
Opt out of certain advertising-related data practices
Lodge a complaint with a competent data protection authority

Certain rights may be subject to legal exceptions.

To exercise your rights, contact us at info@pistachioandco.com.

Where applicable, additional privacy choices may be available through our website's privacy settings.

11. United States Privacy Rights

Residents of certain US states may have additional privacy rights under applicable state laws.

These rights may include requesting access to, correction of or deletion of personal information, as well as opting out of certain data sales, sharing or targeted advertising activities.

Where required, we provide applicable privacy choices through our website.

We will not unlawfully discriminate against customers for exercising their privacy rights.

12. Children's Privacy

Our website is not intended for children under the age of 16.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided us with personal information, please contact us so we can review the situation and take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of independent third-party websites.

We encourage you to review their privacy policies before sharing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, business practices or legal requirements.

Any updates will be published on this page with a revised date.

15. Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact:

Pistachio & Co