Return & Refund Policy

Last updated: October 24, 2026

At Pistachio & Co, we want you to shop with confidence. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Period

We offer a 30-day return period from the date your order is delivered.

To request a return, please contact us at info@pistachioandco.com within 30 days of receiving your order.

All returns are subject to the conditions outlined below and applicable consumer protection laws.

2. Return Conditions

To be eligible for a standard return, items must be:

  • Unused and unworn

  • In their original condition

  • Returned with their original packaging and any included accessories

Certain items may be excluded from returns for hygiene reasons where permitted by applicable law and clearly disclosed before purchase.

These conditions do not limit your legal rights regarding defective or incorrect products.

3. How to Request a Return

Before returning an item, please contact us at info@pistachioandco.com.

Include your order number, the item you wish to return and the reason for your request.

Our customer service team will review your request and provide the appropriate return instructions and return address.

Please do not send items back without contacting us first, as this may cause delays in processing your return.

4. Return Shipping Costs

For standard returns due to a change of mind or personal preference, customers are responsible for return shipping costs, where permitted by applicable law.

Returns are processed through international fulfillment facilities located in China.

International return shipping costs may vary depending on the shipping provider, package weight and destination.

We recommend using a tracked shipping service and keeping your proof of shipment.

For damaged, defective or incorrect items, return shipping costs will be handled in accordance with applicable consumer protection laws.

For return instructions and the correct return address, please contact us at info@pistachioandco.com before sending your item back.

5. Damaged, Defective or Incorrect Items

If you receive a damaged, defective or incorrect item, please contact us as soon as possible at info@pistachioandco.com.

Please include your order number, a description of the issue and clear photos showing the problem, if available.

Each request will be carefully reviewed. Once the issue has been verified, we will provide an appropriate solution in accordance with applicable consumer protection laws.

Depending on the circumstances, this may include a replacement or refund.

6. Refunds

Once your return request has been reviewed, we will provide you with the next steps.

If your return is eligible for a refund, the refund will be issued to your original payment method.

For items that need to be returned, we may wait until we have received the item or proof of return shipment before processing your refund, where permitted by law.

Refunds will be processed within the timeframe required by applicable law.

Please note that your bank or payment provider may take additional time to make the refund visible in your account.

7. Exchanges

If you would like to exchange an item, please contact us within 30 days of delivery.

Exchanges are subject to product availability and return eligibility.

For exchanges requested due to personal preference, customers may be responsible for applicable shipping costs.

For defective or incorrect items, we will provide an appropriate solution in accordance with applicable law.

8. Sale and Promotional Items

Sale and promotional items may be returned under our standard 30-day return policy, provided they meet the applicable return conditions.

Any lawful exceptions will be clearly disclosed before purchase.

Your mandatory consumer rights remain unaffected.

9. Order Cancellations

Orders are processed promptly to ensure timely delivery.

If you wish to cancel or modify an order, please contact us as soon as possible at info@pistachioandco.com.

We will do our best to accommodate your request. However, changes or cancellations cannot always be guaranteed once an order has entered processing or shipping.

This does not affect any cancellation or withdrawal rights provided by applicable law.

10. Consumer Rights

Nothing in this policy limits or excludes any mandatory consumer rights or legal remedies available under applicable law.

11. Contact Us

If you have any questions about returns, refunds or exchanges, please contact us.

Pistachio & Co

Email: info@pistachioandco.com

We are happy to assist you and aim to resolve all concerns fairly and professionally.